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The Express Travel Group (ETG), formerly known as the Orient Express Travel Group is a proudly Australian owned and operated travel company headquartered in Melbourne, and with offices in Sydney, Brisbane, Adelaide and Perth.
In its 30+ years of existence, the Company has developed into one of the most respected travel groups in the country, representing the largest group of independent travel agencies in Australia. These agencies are members of the Company’s agency groups, the Select Travel Group, the Independent Travel Group and italktravel retail franchise network.
Independent Travel Group offers members access to the Express Ticketing suite of products, as well as access to exclusive Air and Wholesaler deals, Technology Services and Operations Support.
Taking into account that “one size does not fit all” Independent Travel Group members are offered freedom, tailored offers and choice.
WHAT IS ATAS? ATAS or the AFTA Travel Accreditation Scheme is a national scheme which certifies Australian travel agents. It is administered by the industry association, the Australian Federation of Travel Agents (AFTA).
HOW DO AGENTS BECOME ACCREDITED? Agents must meet a set of strict criteria & professional standards in order to become accredited. Every year an agent must renew their accreditation and provide updated business compliance details.
HOW DOES ATAS BENIFIT ME? ATAS is the stamp of approval that symbolises the Australian travel industry’s highest level of customer service, training, ethics and professionalism. By using a travel agent that bears the ATAS symbol you can be sure that you are booking through the best in the industry.
HOW DOES ATAS PROTECT ME? ATAS protects you by acting as a clear indicator of quality and reliability. Agents with ATAS accreditation meet high quality standards of business practices, training and professionalism. This means you can book your travel knowing you’re in the safe hands of a trusted and reputable travel agent.
COMPLIANT BUSINESS GUARANTEE ATAS accredited businesses meet standards and criteria set by the industry association AFTA. The criteria includes assessment of finances, ensures minimum levels of training in product and destination knowledge, has a complaint resolution policy, and complies with the scheme’s Code of Conduct, and Australian Consumer Law.